Privacy policy
Effective date: March 29, 2026 · Oscar Hotel & Resort (“Oscar”, “we”).
1. Scope
This Policy explains how we collect, use, share, and protect personal data when you visit oscarhotelresort.com, communicate with us, or stay at our properties — including casino hotel areas where additional verification may be required by law.
2. Data we collect
- Identity & contact: name, email, phone, postal address, government ID where required for check-in or gaming compliance.
- Reservation & stay: dates, preferences, special requests, payment guarantees, incident notes.
- Technical: IP address, device/browser type, pages viewed, referring URLs, cookies (see Cookie Policy).
- Communications: messages you send via forms, email, or social channels.
3. Legal bases (GDPR-style)
Where GDPR applies, we process data based on: (a) performance of a contract; (b) legitimate interests (e.g., fraud prevention, analytics, property security); (c) consent (e.g., marketing emails); (d) legal obligations (e.g., regulatory reporting for gaming).
4. How we use data
- Provide reservations, guest services, and on-property experiences.
- Process payments and prevent fraud.
- Send transactional messages and — with consent — marketing.
- Improve the Site and services through analytics.
- Comply with law enforcement and regulatory requests where required.
5. Sharing
We share data with service providers (payment processors, email delivery, hosting, analytics) under strict contracts. We may disclose information if required by law or to protect rights, safety, and security. We do not sell personal information for monetary consideration as defined by applicable U.S. state laws.
6. International transfers
If data is transferred outside your country, we implement appropriate safeguards (e.g., standard contractual clauses) consistent with applicable law.
7. Retention
We retain data as long as needed for the purposes above, including legal, tax, and accounting requirements. Gaming-related records may be retained longer where mandated by regulators.
8. Security
We apply administrative, technical, and organizational measures to protect data. No method of transmission is 100% secure; please use strong passwords and protect your devices.
9. Your rights
Depending on your location, you may have rights to access, rectify, delete, restrict, or port your data, and to object to certain processing. You may withdraw marketing consent at any time. To exercise rights, contact us below. You may lodge a complaint with a supervisory authority.
10. Children
Our Site and services are not directed to children under 16. We do not knowingly collect children’s data. Gaming areas are restricted to adults as defined by law.
11. Changes
We may update this Policy and will post the revised version with a new effective date. Material changes may require additional notice where mandated.
12. Contact
Privacy inquiries: hello@oscarhotelresort.com · Address: 6391 Elgin St., Celina, DE 10299, United States.